With high-value items, customers may want to split the payment across multiple cards, if the credit limit on one card isn't quite high enough to cover the full amount. If you're set up with integrated card payments, you can do this in CloudPOS.
To do this, create a customer order (or layaway, or workshop job) for the transaction, assign it to that customer's record, then recall the order to pay for it with multiple cards.
Splitting a payment across multiple cards
1) Add the items to the transaction as you normally would, and set a customer on the transaction.
2) Convert the transaction from a Standard sale to a Special Order. You can do this either from the Customer Orders menu on the left, or using the Change transaction type button on the right.
You can also change it to a layaway or a workshop job, where relevant.
3) Fill in any necessary details in the Create a Special Order panel, then click on Apply and Close.
4) Click on Save Order in the bottom right and complete the Save Order process.
5) Return to the main till screen and recall the order.
6) Tick the Select All for Pick-Up box at the top of the page, then click on Tender.
Refunding deposits
If you've already taken a deposit against this order, and you need to refund it for some reason, you will need to do that first and tender it off before you can take split payments on the order.
7) Click on Split Payment next to the Credit Card tender type:
8) Enter the amount you'd like to pay with the first card in the box that pops up. Then click on Take Payment:
That amount will be sent to the card machine, and you can take payment from the first card.
9) You can then repeat this process for the other cards until the whole transaction is paid off.
When it comes to the final payment, you can either use Split Payment again, or you can choose Pay Remaining if you're not entirely sure how much is left to pay. Split Payment won't let you overpay – if you type in more than the remaining balance, it will auto-correct to the remaining amount, but it won't stop you from underpaying.
You can then complete the transaction as normal.
A note on Receipts
Each payment that you take via Split Payment will create a receipt in the Receipt Journal against the order showing the amount taken and the remaining balance on the order. These payment receipts won't print out automatically, but you can still reprint them from the Receipt Journal if the customer would like to have them.
The final receipt from picking up the full order will print out as normal (unless you turn off the Print customer receipt? switch).
