On all Product Pages on your eCommerce site, there is the option for a customer to ask questions about products that you can respond to. These responses will show on the Product Page for other customers to view.
You can see the FAQ functionality on the product page below the Product Reviews:
When the customer selects Ask a question they will see the following pop-up:
You can keep track of and reply to these questions in Cloud MT by navigating to Site Management > Frequently Asked Questions:
You can see all questions here and whether they are Active or not.
Daily FAQ Report
To help you stay on top of new questions, an email report is sent out at 9am each day summarising any Frequently Asked Questions submitted by customers the day before. Each entry includes the relevant product, so you can quickly identify what's being asked about, along with a link back into Cloud MT to go straight to answering it. This report is sent to whichever address is set as the 'Primary Email' in Cloud MT, under Site Management > Site Specific Options > Data Options.
In the example below, we can see that our question from William has not yet been answered and therefore it is not Active.
To answer the question, we can select Edit on the left and fill in the FULL RESPONSE field. Then tick the FAQ ACTIVE checkbox and click on Save FAQ:
This question and answer will now show on the Product Page:
