Emails you send to customers from the Back Office and Point of Sale are sent from the email address set for your store. This includes Customer Communications, e-receipts, invoices and Payment Links. You can also choose to send these emails from the cashier's or Sales Rep's own email address instead, so customers can contact the member of staff who helped them directly.

Replies from customers will go to whichever address the email was sent from.

Each store in your Cloud POS group has its own settings, which can be changed in the Back Office.

1) Within the Back Office main menu, under the Setup section, select Stores.

2) Select the store you need to edit.

3) Enter the email address you wish to use in the Customer Services Email Address field. This is the default sending address for the store, so you should always fill it in, even if you choose to send from the cashier's or Sales Rep's email address.

4) In the Communication Settings section, choose an option from the Default Email Sender drop-down:

• Store Customer Services Email – emails are sent from the store's Customer Services Email Address. This is the default setting.
• Cashier Email – emails are sent from the email address of the cashier logged into Cloud POS. Cashier email addresses are set in Users > Users.
• Sales Rep Email – emails are sent from the email address of the Sales Rep. In the Point of Sale, this is the Sales Rep set on the transaction. In the Back Office, this is the Sales Rep saved against the order.

If no cashier or Sales Rep email address can be found when an email is sent, the email will be sent from the store's Customer Services Email Address instead.

5) Click on Save Pending Change in the bottom right.