If you have created promotions within your Customer Rewards scheme, then it's logical that you'll want to see how effective these promotions have been.
You can do this from your Customer Rewards Store Interface:
https://customerrewards.citruslime.com/
Once logged in, select the Promotions option from the main menu, then Promotions Usage.
You'll now see a list of promotions in chronological order of use, with the most recently-used promotion at the top. As a customer takes advantage of a promotion, it will appear at the top of the list. The next customer to use a promotion will then take their place at the top of the list, and so on.
If you are running a single promotion at a time, then you're likely to see several instances of that promotion being used. However, if you have a number of promotions running concurrently, then the list may display a selection of different promotions, depending on which have been used most recently.
You can use the filters at the top of each column to drill down to the information you need to see. The Manage View button allows you to select which columns are in view, and re-order the columns to suit your requirements:
What happens if a customer has used a Promotion online, but the order is not ready to tender until after the promotion has ended?
If a customer placed an eCommerce order during the time the promotion was applicable, they will be expecting to gain the amount of points advertised at that time when their order is tendered. As such, in a scenario where the order is only tendered after the end date, the promotional multiplier will still be applied to the resulting order in Cloud POS.
This is to make sure that customers are given the amount of points they expect, regardless of whether the order has to wait a little longer.
E.g.:
Double Points Promotion starts on the 1st of January 2025.
A customer places an order online on the 2nd of January 2025. The order downloads into POS, but one of the items has a longer lead time.
Double Points Promotion ends on the 3rd of January 2025. The customer's order has not been closed yet.
The customer's order is tendered and despatched on the 5th of January 2025. The promotion has ended, but the customer is still awarded double points for their purchase - as the order was placed online during the promotion period.
If the promotion is made inactive in Customer Rewards (by unticking the 'Active' check-box), then the promotion will cease to apply anywhere. This means that the promotional multiplier will not apply to any orders tendered and despatched, regardless of whether the order was placed during the promotion period or not.
E.g.:
Double Points Promotion starts on the 1st of January 2025.
A customer places an order online on the 2nd of January 2025. The order downloads into POS, but one of the items has a longer lead time.
Double Points Promotion is made inactive on the 3rd of January 2025. The customer's order has not been closed yet.
The customer's order is tendered and despatched on the 5th of January 2025. The promotion has been made inactive, and so the customer will not benefit from the double points promotion. They will instead be awarded the regular number of points, rather than the promotional multiplier's worth.
