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    How do I carry out a Customer Not Present transaction using a Paymentsense terminal?

    Over the phone card payment

    This article describes how to complete a customer not present (CNP) card transaction using the integrated Payment Sense functionality.

    Before going through this process please be aware that by doing a transaction in this way you are bypassing the standard security benefits of a customer present transaction, this can mean that you will be liable for any losses if a transaction is fraudulent.

    Go through the transaction process as per usual and at the tender screen select 'Credit card', on the card machine you will see the following:

    Push the menu button. On a Move 5000 terminal, this is the grey button with the black circle, top-right. Once you have pressed menu, this will then ask you to enter the card number as below:

    Click enter after entering the card number and you will then be asked to enter the expiry date:

    It will then give you the option to select a CNP transaction, click the button highlighted below:

    After this you just need to follow the steps and enter the security information as the card machine prompts you.

    This will then complete the card payment.

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