Items within the retail system cannot be deleted. They can, however, be made Inactive in the database, meaning that they won't be available for sale in POS or online.
Making an item Inactive
1) If you know the Item Lookup Code/Alias barcode of the item you want to edit, or you have the barcode to hand, you can use the Quick Search feature from anywhere in the Back Office by pressing Alt + S on your keyboard. You can then scan or type in the barcode to go directly to that item card.
2) If you don't have the barcode to hand, from the main menu in the Back Office, expand the Items heading and then click on Items:
3) Use the wildcard search or the column filters to locate the item that you wish to edit, and double click on it to open it.
4) Untick the Active tickbox, in the top left of the item card:
5) If you have made an error creating the item and need to use the same lookup code on a new item, type INACTIVE after the current item lookup code.
6) Next, remove any Aliases associated with the item, by clicking on the red rubbish bin icon next to each alias:
7) You will also need to remove the supplier part codes. On the Suppliers tab, click the blue pencil icon next to the supplier and type INACTIVE after the current supplier part code, then click Save:
8) Click on Save Pending Changes in the bottom right:
