In this article, we look at the setup and basic functionality of a Dojo card terminal.

This terminal can be integrated with Cloud POS, enabling you to accept integrated payments and avoid the need to manually key in amounts. This is faster, simpler and reduces the possibility of errors.

Understanding the terminal functions

Getting Started

1) Remove the battery protection sticker
Open the back of the card terminal to remove the battery and peel off the protective sticker.

2) Power up
Connect the USB cable to the power adapter and plug it into the charging base. 

To power on the terminal, hold down the power button for 2-4 seconds.

3) Connect to Wi-Fi
You’ll need to connect to Wi-Fi to set up your terminal — follow the steps on-screen. Make sure your Wi-Fi is password protected. Once connected, you’ll need to enter the activation code you were sent by Dojo to complete the setup. Please note that Citrus-Lime do not receive these activation codes.

If you cannot connect to Wi-Fi, please refer to the ‘Frequently Asked Questions’ below.

Checking your version

To check what version your Dojo terminal is on, and view the connection set up, go to Menu > Settings > About.

Select the arrow in the top left to return to Settings.

Setting up the terminal in the Cloud POS Back Office 

Dojo will provide Citrus-Lime with an email containing a URL, API Key and Terminal ID(s) which are entered into the register configuration in the Cloud POS Back Office.

The Terminal ID must match that of the terminal physically located by the register, i.e., if Terminal ID 12345678 is to be used with Till 01, ensure that is the Terminal ID entered into the configuration for Till 01 in the Back Office. You can view these settings by navigating to Setup > Registers & Barcode Label Printers and then clicking ‘Edit’ beside the relevant register.

The URL must be prefixed by https:// in the configuration. It will look something like this:

When the card terminal is online and in Integrated Mode, you should see a green tick box indicating that it's ready to use with Cloud POS:

Note that this tick box is for display only — you cannot tick / untick this box manually to connect or disconnect the card terminal from Cloud POS. If the tick box is not selected, please refer to the ‘Frequently Asked Questions’ section below.

Enabling Integrated Payments

To toggle on the features to accept integrated payments via Cloud POS, carry out the following steps on the card terminal screen:

• Select Menu
• Select Settings
• Select Integrated Payments
• Enter Supervisor Code (this will have been provided by Dojo)
• Toggle on Pay At Counter
• Toggle off Gratuity
• Toggle off Pay At Table
• Use the arrow (top left) to get back to the Settings screen
• Select Non-Integrated Payments
• Enter Supervisor Code
• Toggle off Non-integrated Payments
• Use the arrow (top left) to go back to Settings
• Select Menu (3 line dashes top left)
• Select Integrated Sale to take payments via Cloud POS

Taking a payment over the phone (a 'Card Not Present' transaction)

To be able to accept payments over the phone on the card terminal, you will need to have Manually Keyed Transactions enabled. You should only need to set this up once per card terminal.

• Select Menu
• Select Settings
• Select Manually Keyed Transactions
• Enter Supervisor Code
• Toggle on Enable manually keyed transactions
• Use the arrow (top left) to go back to Settings
• Select Menu (3 line dashes top left)
• Select Integrated Sale to take payments via Cloud POS

For instructions on how to process a ‘Card Not Present’ transaction on a Dojo terminal, please refer to this article: How do I carry out a Card Not Present transaction using a Dojo terminal?

Viewing previous transactions

A week of transactions is stored on the card terminal. You can go back and email or reprint receipts for the business or customers.

• Select Menu (3 line dashes top left).
• Select Transactions.
• Select the transaction you wish to view.
• Select Receipt.
• You now have the option to Email Receipt or Print Receipt.

If you select Email Receipt, you'll need to type in the email address to which you wish to send the receipt.

Remember you can also print or email itemised receipts from Cloud POS.

Rebooting the Dojo terminal

Press and hold the power button (located on the right-hand side of the terminal):

You'll see four options:

•     Airplane mode
•     Vibration
•     Reboot
•     Power Off

Select Power Off, then press and hold the power button on the side of the card terminal to turn the card terminal back on.

Contacting Dojo Customer Service

The Dojo Customer Service team can be contacted on 0800 044 3550.

They can access the card terminal remotely to diagnose any issues.

Frequently Asked Questions