Your customers trust you with their personal information - and when one asks to be forgotten under GDPR or otherwise anonymised, it’s important to act quickly and responsibly to remove their identifying information from your records.

To make this process easier, we have introduced a “Clear Customer Details” button in the Cloud POS Back Office. With just a few clicks, you can anonymise personally identifiable details from a customer’s account - helping you to honour their request.

How do I use the Clear Customer Details functionality?

When logged into the Cloud POS Back Office, use the menu to navigate to Customers > Customers. Find the customer you'd like to remove data for, and double-click on their record to open it.

Once on the customer's record, you will find the button to clear their details towards the bottom-right of the screen in the ‘General’ section, next to the Print Courier Label option.

Using this button will remove the identifying data from each field on the customer's account, other than their Last Name - which will be set to ‘Data Removed’.

Here's how this will look whilst the changes are unsaved:

Reviewing & Saving the Changes

You are optionally able to review or reset the changes before confirming them using the blue button in the 'Save Pending Changes' modal, if you wish. This can be important, as the changes cannot be undone after they are confirmed.

Once you are satisfied with the changes, they can be confirmed by pressing the green ‘Save Pending Changes’ button on the modal, and at this stage the customer's record will now be made anonymous.

You are able to find all customers which have been cleared by searching for ‘Data Removed’ in the Customers page.

Frequently Asked Questions