If you use a CitrusPay card terminal in store or if you use CitrusPay for Ecommerce, you can view your transactions and payouts in the Cloud POS Back Office. 

The reports that you will have access to depend on the model of CitrusPay card terminal you are using. You can check the model by looking at the back of your card terminal.

I am using a WisePOS E terminal

To view your reports, navigate to Customers, Receipts & Orders > CitrusPay Payouts Report in the Cloud POS Back Office.

This page shows all of the payouts that have been paid (or due to be paid) to your bank account. This page can help you with your bank reconciliation.

You will see:

• Created Date — this is the date that the payout was triggered in CitrusPay. Please note that payouts are created Monday-Friday.
• Arrival Date — this is when the payout is expected to arrive in your bank account.
• Payment Amount — this is the payout total, i.e. the amount that will arrive in your bank account.
• Status — please refer to the status guidance on the screen for these definitions.
• Provider — this will say ‘CitrusPay’.
• The Payout Id — this is a unique identifier for the payout in CitrusPay, and is the reference that will show on your bank statement for this payout.
• Actions — view the card transactions that are part of this payout (see below).

You can use the ‘Start Date’ and ‘End Date’ filters above the grid to specify a date range.

You also have the option to Export to Excel. This will create and download a spreadsheet of all the payouts in your chosen date range.

Viewing the Transactions and Fees that make up a Payout

From the ‘Actions’ column, you can click to View Fees & Related Transactions. This will show you the Cloud POS transactions (both payments and refunds) that are included in your chosen payout. It will appear as a pop-out window on your screen. You will see:

• Transaction Date — the date and time of the original card transaction
• Gross Amount — the amount that was tendered / paid by the customer
• Fee — the CitrusPay fee for this transaction
• Net Amount — the amount that will be paid out to you. This will be the ‘Gross Amount’ less the ‘Fee’ amount.

Again, you have the option to Export to Excel. This will create and download a spreadsheet of all the transactions in this payout.

Please Note:

If you see an error message like the one below, don't worry! It just means that the payout has only just been created, so the report hasn't been able to load it yet:

This Payout should be viewable by the following day.

 

I am using a Saturn 1000 terminal

To view your reports, navigate to Customers, Receipts & Orders > CitrusPay Payouts Report in the Cloud POS Back Office.

The first page that you will see is the ‘CitrusPay Payouts Report’.

The first grid will show your CitrusPay Balance Account(s) & Pending Balance(s). The balance account is where the payments are held until they are paid out to your bank account – you may have multiple balance accounts if you also use CitrusPay for ecommerce. These payouts are triggered at 7am CET Monday to Friday. The grid will show you the pending amount in your balance account(s), so that you have visibility of this ahead of future payouts.

Below this is a grid showing all of your CitrusPay Payouts. This grid is useful for viewing the expected payouts into your bank account, and checking those that have already arrived. 

You will see:

• Created Date — this is the date that the payout was triggered in CitrusPay.
• Arrival Date — this is when the payout is expected to arrive in your bank account.
• Payment Amount — this is the payout total, i.e. the amount that will arrive in your bank account.
• Status — please refer to the status guidance on the screen for these definitions.
• Provider — this will say ‘CitrusPay’.
• CitrusPay Payout Id — this is a unique identifier for the payout in CitrusPay, and is the reference that will show on your bank statement for this payout.
• Actions — view the card transactions that are part of this payout (see below).

You can use the ‘Start Date’ and ‘End Date’ filters above the grid to specify a date range.

You also have the option in the bottom left to Export to Excel. This will create and download a spreadsheet of all the payouts in your chosen date range.

Viewing the Transactions and Fees that make up a Payout

From the ‘Actions’ column, you can click to View Fees & Related Transactions. This will show you the Cloud POS transactions (both payments and refunds) that are included in your chosen payout. It will appear as a pop-out window on your screen. You will see:

• Transaction Date — the date and time of the original card transaction.
• Gross Amount — the amount that was tendered / paid by the customer.
• Fee — the CitrusPay fee for this transaction.
• Net Amount — the amount that will be paid out to you. This will be the ‘Gross Amount’ less the ‘Fee’ amount.

Again, you have the option to Export to Excel. This will create and download a spreadsheet of all the transactions in this payout.

Please Note:

If you see an error message like the one below, don't worry! It just means that the payout has only just been created, so the report hasn't been able to load it yet:

This Payout should be viewable by the following day.

 

There's also a blue View Transactions button on the page, which takes you to a page showing all payments which have been processed through CitrusPay:

View Transactions: the CitrusPay Transactions Report

We would recommend using this page for a few reasons:

• You can use it to check on the status and/or fees of an individual transaction, if needed.
• You can export your transactions and associated fees in bulk, to support you with your monthly and/or quarterly business reporting.
• You can find a unique CitrusPay payment reference for each transaction, in case you have any transaction queries that you'd like to discuss with the Citrus-Lime Support Team.
   

Please Note

• This report is generated daily, so transactions may not be included until the following day. 
• If a payment has been taken and refunded on the same day, the transaction is ‘voided’, and therefore it will not show in the report.
• If you would like to view your ‘live’ payments and refunds, you can do this using the ‘CitrusPay Transactions Quick View’ in the Point of Sale:

This allows you to view your customer transactions and refunds throughout the working day. You can click on any payment or refund to view more information.

 

Here are a couple of ways you might wish to use the CitrusPay Transactions Report:

Scenario 1 – Matching your X and Z Reports

You can compare your X and Z reports with the transactions shown on the CitrusPay Transactions Report, and match that to your Tender Detail Report in Cloud Reports. In this scenario, you'd filter the CitrusPay Transactions Report by date for the batch in question (if you also have CitrusPay for ecommerce, you'll want to filter the Transaction Type column to only show “In Store”).

Tender Detail Report:

CitrusPay Transactions Report:

Again, you have the option to Export to Excel in the bottom left. This will create and download a spreadsheet of all the transactions in this grid.

Scenario 2 – Reporting on the fees you've been charged

Fees from a single transaction
To look at the fees for a single transaction, you'd filter the report by the date of the transaction, then you can search by either the Tendered Amount or the Transaction Number (for in store payments). You can then see the fees that have been charged against that payment, the Net Amount that you will be receiving into your account, and the Value Date i.e. the date of the payout that included (or will include) that transaction.

Fees charged across a larger period
If you want to look at the fees you've been charged over a larger period, e.g. a month, you can filter the report by date at the top, then you can choose whether to filter it by Transaction Date i.e. the date the payment was taken from the customer, or by Value Date i.e. the date that the payments (minus the fees) reached your bank account.

At the bottom of the grid, you can see the total amount of fees charged within that period:

Fees for a specific payout
To see fees that make up a single payout, you can go back to the CitrusPay Payouts Report and click on View Fees and Related Transactions (see above).