(000) 000 0000 support@helpjuice.com

Looking for
something?

You will find your answers here!

Sorry, we didn't find any relevant articles for you.

    How do I keep a customer's deposit?

    If a customer has gone against their agreement with you and you wish to keep the deposit for a cancelled order, the process we recommend is to create a non-inventory item as below:

    From the Point of Sale recall the order that the customer wishes to cancel, then as below add the item “DEPOSIT” to the order and adjust the value of this item to match the overall value of the deposit, then go to edit each cancelled item on the order and remove them, you can then set the order to be picked up and tender the order:

    This will mean you have an easy way of tracking how much deposit has been kept, and it can be easily linked to the customer in question.

    Was this article helpful?

    Still can't find
    what you are looking for?

    Our support team is here to help you.

    Contact Support

    Powered by