Back Office 

New Features

• We’ve added a CitrusPay Disputes section to the CitrusPay page in Back Office, enabling retailers to view and manage chargebacks directly for greater transparency and control.
• Backoffice grids now support drop-down and free text filtering.
• The ability to enforce a daily batch close has been added to the configuration page.
• API keys are only visible to group admins with 2FA enabled.
• Order Line Statuses can now be made inactive.
• Optimised the data loading on the Customer Orders page to reduce load times.
• Added grouping by Order Number to Customer Order Lines.
• We’ve added a Total Units Selected indicator to the Picklist, providing retailers with real-time visibility of the number of units included in a batch as they build it, for faster and more efficient picking.
• Helpjuice AI Chat is now embedded directly into the Back Office and Cloud POS, giving users instant access to HowTo guidance and support from any page.

Improvements

• Profit margins are now displayed on the item price pop-up for better visibility.
• Added Display Alias alongside item info on Customer Orders prompt.
• We've made the Notes field expandable on several pages, allowing for longer text to be easier to read and manage without disrupting the grid layout.
• Added Save Grid Layout for Offline Inventory and Goods In Receipts.
• Updated styling and refined tooltip behaviour, introducing smoother hover delays and improved focus handling for a cleaner, less distracting user experience.
• Added a magnifying glass shortcut for Quick Search and removed the on-screen hint.
• User’s previous grid page is now remembered when navigating back to the items grid.
• We've improved handling of trailing and leading spaces in Department, Category, and Brand names across Back Office grids, ensuring filters and searches work correctly even when extra whitespace is present.
• Added the ability to print full-sized documents from the Transactions page. 
• Improved Mega Search with faster performance, enhanced result highlighting, and a smoother experience that keeps your cursor focused in the search box after clearing previous results.
• The Serviced Items grid on the Customer page is now fully visible on smaller screens. 
• Improved the Customer Import Notes field so updates are saved only after finishing edits, preventing unnecessary saves on every keystroke.
• We’ve improved order status displays by capping long custom statuses in grids, keeping them easy to read while still allowing full details on hover.

Bug Fixes

• Resolved multiple issues with the Offline Inventory grid, including duplicate status columns, inconsistent layout retention, and missing state persistence for 'Returned to Supplier' view.

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Items

New Features

• We've added a new section to the Item Card called Sales History, where cashiers can view sales history without needing to log in to Cloud Reports. 
• Item sales (365, 90, 30) information has been added to the item card. 

Improvements

• Added a confirmation warning when removing a child item from a Matrix, helping prevent accidental deletions and making item management safer and more intuitive.
• We've enhanced the Matrix Items ‘Edit Reorder & Restock Points’ window, now renamed to View/Edit Inventory, by adding a Cost Price column, allowing retailers to view and update costs for all child items in one place.
• Made the ‘Show Global Stock’ toggle on the Items grid persist based on each user’s last setting, reducing the need to re-enable it every time you return to the page.
• We’ve updated SIM data handling so item and matrix parent descriptions are no longer overwritten during SIM updates, allowing retailers to maintain their own customised product descriptions. *Requested by users via our Feedback Forum* 

Bug Fixes 

• We've resolved an issue on the Item Card inventory grid where the last four columns could disappear on smaller screens; these columns now remain visible at all times for easier access to key stock details.
• The View Item Sales Summary button is no longer missing from the item page.
• We’ve added validation to prevent manual creation of GIFTVOUCHER items, ensuring voucher schemes are only generated through the proper setup process.

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POS

New Features

• Users can now take multiple card payments when picking up an order.
• We've introduced automatic order cancellation in Cloud POS. Orders containing an item with the ILC ‘CANCELLED’ are now marked as cancelled, preventing despatch emails from being sent in error and streamlining retailer workflows.
• Cashiers can now view full pricing details in the POS, including sale prices and reductions from MSRP, not just manually applied discounts. *Requested by users via our Feedback Forum*
• Added the ability to redeem account debit for Payment Links when no Account Type is set.
• We've made it easier to add new Serviced Items in Workshop Jobs by introducing a dedicated Create New Serviced Items button and modal.
• The Create Serviced option is now selected by default for serialised items, streamlining the process and reducing extra steps during sales.
• Serial numbers can now be assigned to order lines on order creation and update, and move correctly when orders are transferred between stores.

Improvements

• Improved display of sale prices and savings on full-size receipts to show discounts from Sale Price and/or MSRP.
• Added an additional validation step before initiating integrated payments to ensure the order hasn’t been updated elsewhere, preventing duplicate payments and improving reliability when processing transactions.

Bug Fixes

• Order recall from Back Office is now routed correctly for logged-out users.