If you have more than one store, it's useful to confirm which store a Customer Order was placed in before you open it, so you don't end up recalling the wrong order into Point of Sale. The Customer Orders screen shows this for you in a dedicated Store column.
Finding the originating store
1) In the Back Office menu, navigate to Customer Orders and click Customer Orders.
2) In the grid, check the Store column to see which store each order was placed in:
3) Once you've found the order you need, click its Order Number to recall and open it directly in Point of Sale:
Filtering orders by store
Use the filter under the Store column heading to show only the orders placed at a specific store. This is handy if you only want to see orders for the store(s) you manage.
Frequently Asked Questions
Why does it matter which store an order was placed in?
If you have multiple stores, more than one customer order can share a similar name or reference. Checking the 'Store' column first helps make sure you recall the correct order into Point of Sale, rather than one placed at a different store.
I only have one store. Do I need to worry about this?
No. The 'Store' column will always show the same store for every order, so there's no need to check it before opening an order.
