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    How do I cancel a Quote / Work Order containing multiple items?

    Remove all items at once from an order

    If you wish to cancel a Quote or Work Order which contains multiple items, it is possible to remove all items from the transaction in one operation, rather than removing each item from the transaction individually:

    1)  Recall the order into the Point Of Sale, then click on the 'Actions' button.  You will then see the option to 'Remove All Items and Tender', as shown below:

    2)  You will then see a warning that this action will cancel the order.  If you are happy to proceed, click Yes:

    3)  You can now click Save Order to remove this order from the system, with the option to print a receipt / pop the cash drawer, and send an e-receipt to the customer on the transaction:

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