Your CitrusPay Fee Statements give you a monthly summary of the fees charged on your CitrusPay transactions. The CitrusPay Transactions Report lists every transaction behind those figures. Using the two together, you can see exactly what you have been charged each month and check it against your own records.
This article covers the following topics:
Downloading a CitrusPay Fee Statement
1) In the Back Office menu, navigate to Payments & Transactions and click CitrusPay Fee Statements:
2) A list of your available statements will show. Each row shows the Date Generated and the Statement Period it covers.
3) Find the month you need and click Download. The statement will download as a PDF:
When are statements generated?
Statements are generated on the 5th of every month for the previous month. For example, your statement for August will be available from 5 September.
Viewing the CitrusPay Transactions Report for a month
To view all the transactions that make up a monthly Fee Statement, you need to set two date filters. The first captures a few days either side of the month, and the second narrows the results down to the month itself.
1) In the Back Office menu, navigate to Payments & Transactions and click CitrusPay Payouts.
2) Click View Transactions:
3) Set the date range to start 5 days before the month begins and end 5 days after it finishes. For example, for August 2026, set the dates to 27/07/2026 to 05/09/2026.
4) Set the Value Date filter to the first and last day of the month only. For August 2026, set this to 01/08/2026 to 31/08/2026:
Set both date filters
Make sure you set both the wider date range and the 'Value Date' filter. If you only filter by the calendar month, some transactions that belong to that month's Fee Statement may be missing from your results.
5) Click Export to download the report as a spreadsheet.
