Customers who use Apple devices are able to make use of the Citrus-Lime Apple Wallet integration to view the orders they have placed with you on their iOS device. They can add an order pass to their Apple Wallet, which will automatically update as their order status progresses, providing them with a more convenient shopping experience and reducing customer service enquiries for you and your team.

If you are using the Customer Rewards module, your customers can also store a digital version of their Rewards card in their Apple Wallet (even if they do not also own a physical Rewards card). For more information on this feature, please refer to this article.

Apple Wallet Order Passes

When a customer places an order using Apple Pay, an Apple Wallet order pass is automatically created.

The pass is added to the customer's Apple Wallet and displays the key details of their order.

The order pass will automatically update as the order status changes.

Order Status Updates

The Apple Wallet order pass updates based on the following order statuses:

Order Placed

Triggered when the customer successfully places the order.

Completed

Triggered when the order is completed and tendered through the Point of Sale by a member of your team.

Cancelled

Triggered when all items are removed from the order and the order is tendered through the normal POS cancellation process.

What does an Order Pass look like?

Customers can view the full details of their order directly from the Apple Wallet.

They will see the order status, along with their Web Order Number and order total. Below this are links to ‘Manage Order’ in the account area on your website or view your website homepage ('Visit Merchant Website').

Clicking on the order total will reveal a breakdown of all items on the order.