Cloud POS - How do I print a shipping label and dispatch an order?
Courier Integration order dispatch
This article will show you how to use the courier integration functionality to print a label and dispatch an order.
From the point of sale you will need to recall the order you wish to dispatch. To do this you can use the standard 'Recall Orders' button or you can use the 'Search Orders' function:
Now that you have the order in the point of sale you should be able to see a section for selecting the delivery address, use the drop down to select the relevant address or use the 'Edit Addresses' button to add a new delivery address if the correct one is not available. If the customer has not specified a different delivery address, the billing address will be available to select. Once you have set the delivery address yo need to press the 'Print Label' button:
This will take you to the Courier Integration screen, you should double check the address information and enter any weight and size information, you then have 2 options for picking a courier service, if you have a website you may find that the customer has pre-selected the service they require, or you can use the 'Upload' option to manually select a service. In my example i will use the 'Upload' option, this will then show you the available options for that address and parcel size:
If you change any of the settings within the Courier Integration screen you will need to click Upload again for these to register.
We then need to select the service and click the buy label, this will take us to the Courier label page, from here you can click the 'Open Label' link which will open the label in a new tab from where you can print this out:
After printing the label you can then complete processing the order through on the point of sale, our recommendation would be to print an A4 receipt which can be added into the parcel.
This concludes the Point of Sale processing of a dispatch using the courier integration functionality.